CAI Canada 2025 Fall Newsletter

President's Message

With Fall at our door step, we embark on a season of change.

Arguably one of the most relevant industry changes at the forefront of discussions is the proclamation of the outstanding amendments to the Condominium Act, 1998.

Within the Condominium Industry several organizations including the CAI Advocacy committee continue to appeal to the government of Ontario to declare their decision and relevant consumer protection mechanisms.

Our Education Committee continues to create content derived at addressing matters which matter most to our members.

This October, Sam Soltani, will host a webinar focused on plumbing projects and preventative maintenance. 

Join us in November as CAI offers our second building tour of the year. Focused on providing a hands on learning experience, building tours give participants access to subject matter experts while discussion the various mechanical systems which are comprised in a condominium structure.

Later this year we will be connecting our Canada Chapter Members with our global leaders from CAI for a webinar focused on sharing best practices and insights on operations in other nations.

Lastly, we invite you to Save The Date for our December Luncheon. Join us at the Parkview Manor on December 10th for a recap of legal matters.

A special thank you to our sponsors and volunteers who collaborate and create content.

Tanisha Jhuman, President

CAI Canada

Recap: CAI Canada Executive Met CAI National Past-president

On Monday September 8th, members of the CAI Canada Executive, President – Tanisha Jhuman, President Elect – Noha Elmurtada and Secretary – Tim Bolivar, along with CAI Canada Operations Manager, Lynn Morrovat had the opportunity to meet with CAI National Past-President, Jeevan D’Mello during his trip to Toronto. It was an evening filled with inspiring conversation and the opportunity to learn and share common successes, challenges and ideas for future growth of the organization.

Why Annual In-Suite Inspections Matter: Supporting Compliance & Safer Communities

With growing attention on residential safety and accountability, the proposed Bill 10 stands to impact how Ontario’s residential buildings — including condominiums and rental apartments — are inspected and maintained. This legislation reinforces the importance of proactive risk management by mandating annual in-suite inspections for residential units. For property owners and managers, the implications are clear: it’s time to standardize and prioritize comprehensive inspection programs.

It is important to recognize the vital role building owners and managers play in ensuring the safety, compliance, and livability of multi-residential communities. Annual suite inspections are not only a legal expectation — they are a powerful tool in managing risks and documenting your compliance efforts.

What Should Be Included in Annual In-Suite Inspections?

Whether your property is a condominium or an apartment building, your annual inspection should go beyond surface-level observations. These inspections serve to identify hazards, ensure life safety systems are operational, and confirm that both owners and residents are maintaining units in alignment with community safety expectations.

Here are key areas that should be addressed during your annual in-suite inspections:

  • Evidence of Safety Hazards
    Including hoarding conditions, biohazards, or other environmental health risks that could endanger occupants or neighbours.

  • Indicators of Improper or Unauthorized Activity
    Appears inconsistent with safe residential use — illegal activity, unauthorized occupancy, or misuse of the suite. Any concerns should be discreetly reported and escalated according to your organization’s safety and security protocols.

  • Window Safety Features, locks and Door Locks
    Particularly those that are part of the common element or influence egress in emergencies.

  • Suite Entry Door and Closure Devices
    Properly operating fire-rated suite doors are not optional — they are required under Ontario Fire Code.

  • Wall, Ceiling, or Floor Penetrations
    Any visible damage, such as holes or structural breaches, must be documented and repaired to maintain fire separations.

  • Visible Damage or Tampering with Life Safety Devices
    Including disconnected smoke alarms, painted-over detectors, or signs of physical damage to safety systems.

  • Smoke and CO Alarm Presence and Function
    These devices are mandatory and must be installed and operational in accordance with the Ontario Fire Code and Building Code.

Compliance & Risk Mitigation: A Shared Responsibility

For property managers, these inspections not only reduce liability — they help reinforce a culture of safety and accountability. Clear documentation of these inspections also supports the Owner’s due diligence and may reduce exposure to legal or regulatory penalties.

Next Steps

Condominium Boards and Property Management teams should begin preparing now. Review your current inspection processes, and consider implementing a standardized annual suite inspection checklist.

Need help getting started? The National Life Safety Group provides expert guidance, training, and support to ensure your inspection protocols meet both current requirements and emerging legislative changes.

Looking for an inexpensive digital solution? We encourage you to check out Safe Buildings, and join hundreds of other apartments and condominiums using the application to streamline risk management efforts – easily.

Jason Reid

National Life Safety Group

Avoiding Common Pitfalls in Condominium Restoration Projects

Ervin Ballabani

CEO, Moderno Restoration Inc.

Board Member – CAI Canada

Restoration work in condominiums comes with a unique set of challenges. Tight timelines, resident expectations, and strict building regulations mean that a single misstep can delay projects, increase costs, and disrupt community life. As someone who has worked closely with property managers across the GTA, I’ve seen first-hand how the most common pitfalls can be avoided with the right approach.

Clear Scope and Communication

One of the biggest issues in condo restoration is scope creep—when the work extends beyond the original agreement. Property managers should insist on a clearly defined scope of work and maintain open lines of communication with their restoration partner from start to finish.

Compliance and Safety First

From WHMIS to Working at Heights regulations, compliance is not optional. Restoration companies must be proactive in meeting safety standards, securing permits, and protecting both residents and workers during the process.

Planning Around Residents

Unlike commercial sites, condos are occupied spaces. Noise, dust, and access limitations need to be addressed in advance. A restoration company must coordinate closely with managers to minimize disruption, often scheduling work in phases to keep daily life running smoothly.

Vendor Preparedness

Not all restoration companies have the capacity to handle large-scale or emergency condo projects. Property managers should vet vendors for experience, insurance coverage (including pollution liability), and the ability to respond quickly in urgent situations.

Insurance Claims & Warranties

When restoration work is tied to an insurance claim, proper documentation is key. Delays in submitting reports or unclear damage assessments can slow down approvals and reimbursement. Property managers should work with restoration companies that understand insurer requirements and can provide accurate, timely reports. Equally important is ensuring warranties are clearly stated in writing—whether for workmanship, materials, or both—so that the community is protected long after the project is complete.

With the right partnership, restoration work doesn’t have to be a headache for condo communities. By planning ahead, staying compliant, and working with qualified, experienced vendors, property managers can turn what might have been a stressful project into a seamless success.

Navigating Smoking Complaints in Condominiums: Enforcement Strategies in Smoking vs. Non-Smoking Corporations

Smoking in condominiums remains one of the more divisive and persistent challenges faced by boards and property managers across Ontario. Whether a condominium corporation has adopted a no-smoking rule or permits smoking within units and exclusive-use areas, complaints about smoke migration and its impact on neighbouring residents are frequent—and often emotionally charged.

The legal tools available to boards to address these complaints vary significantly depending on whether smoking is prohibited or permitted within the building. Understanding these distinctions is essential—not only for boards seeking to enforce rules fairly and effectively, but also for residents navigating their rights and expectations within their communities.

Smoke-Free Condominiums: A Clearer Path to Enforcement

Condominium corporations that have enacted a no-smoking rule benefit from a more straightforward enforcement framework. In these communities, smoking is prohibited throughout the property, including inside units and exclusive-use common element areas. When a resident violates this rule, the corporation has the authority to demand that the smoking cease immediately.

That said, even in smoke-free buildings, enforcement should follow a measured and progressive approach. Typically, this begins with internal enforcement by management, which involves issuing a series of warning letters to the offending resident. These letters should:

  • Reference the corporation’s no-smoking rule and append a copy of the rule to the letter.
  • Outline the nature of the complaints received, including dates and times, without identifying the complainants.
  • Escalate in tone with each letter, beginning with a courteous reminder (first letter) and cumulating in a final warning that the matter will be referred to legal counsel if the smoking continues (third letter).

If the resident fails to comply after three warnings, the corporation should escalate the matter to legal counsel. Legal letters follow a similar pattern but often carry greater weight, particularly if the Corporation’s declaration includes indemnity provisions that allow legal costs to be charged back to the offending unit. Should the smoking persist after the issuance of three legal compliance letters, the Corporation can proceed with initiating legal proceedings against the offending resident before the Condominium Authority Tribunal (CAT).

Importantly, most no-smoking rules include two key exemptions:

  1. Grandfathering Existing Smokers – Residents who were already smoking in their units prior to the rule’s enactment may be permitted to continue, typically until they sell or transfer their unit.
  2. Medical Use of Cannabis – Residents with a valid medical note may be exempted to consume cannabis for therapeutic purposes.

However, these exemptions do not grant carte blanche in respect to smoking. Even grandfathered smokers and those with medical cannabis exemptions must ensure that their smoking does not create a nuisance. This may require, among other measures, using non-smoking methods of consuming cannabis, installing air purifiers, or sealing air leaks within the smoking resident’s unit to prevent smoke migration into neighboring units or the Corporation’s common elements.

Smoking – Permitted Condominiums: A More Nuanced Approach

In buildings where smoking is still allowed, enforcement becomes more complex. Without a smoking-prohibition rule in place, the board cannot simply demand that a resident stop smoking. Instead, the corporation must rely on the nuisance provisions in its governing documents to address complaints about smoke migration.

In these cases, the Board’s focus shifts from banning smoking outright to mitigating its impact. Boards must work collaboratively with residents who smoke to reduce the migration of smoke into neighboring units, balancing the smoker’s right to engage in a permitted activity with the neighboring resident’s rights to quiet enjoyment of their unit. Mitigation strategies may vary depending on the nature of the complaints, but commonly include:

  • Restricting smoking to a specific room within the smoking resident’s unit.
  • Requiring the smoking resident to use air purifiers and carbon filters in their unit.
  • Requiring the smoking resident to seal gaps around vents, windows, doors, and electrical outlets within their unit.
  • Requiring the smoking resident to install door sweeps or draft guards to contain the smokie within the boundaries of their unit.

The legal threshold in these cases is whether the smoke migration constitutes a substantial and unreasonable interference – in other words, a nuisance. This is not a fixed standard, but a fact-specific and subject determination made by the CAT, based on the specific facts of each case.

It is equally important for residents to understand the expectations that come with living in a smoking-permitted building. Unlike smoke-free condominiums, where residents can reasonably expect zero exposure to smoke, those in smoking-permitted buildings must tolerate a certain level of smoke migration. The key question is not whether smoke is present, but whether its presence is so intrusive as to constitute nuisance, under the law.

CAT Decisions: Clarifying the Nuisance Standard

Two relatively recent decisions from the CAT offer valuable insight into how smoking-related nuisance claims are assessed by the tribunal.

Zachepylenko v. Toronto Standard Condominium Corporation No. 2680 et al, 2023 ONCAT 42

This case involved two townhome units sharing a wall. The applicants alleged that smoke from three adults smoking inside the neighbouring unit was migrating into their home, aggravating the female applicant’s asthma and allergies. Both parties had taken steps to mitigate the issue, including installing insulation and air purifiers in their respective units.

While the adjudicator acknowledged that smoke migration had occurred, she found that it had substantially abated by the time of the hearing. She concluded that the interference, caused by the smoke migration, did not rise to the level of a nuisance, stating:

“It is not reasonable for them [the applicants] to expect a complete absence of smoke living in this condominium… The evidence, viewed as a whole, does not support a finding that smoke migration continues on a substantial and unreasonable basis.”

This decision highlights the importance of demonstrating ongoing and significant interference to succeed in a nuisance claim. This case also demonstrates that even in a circumstance where the complainant suffers from respiratory conditions that are aggravated by exposure to second hand smoke, the threshold for test of nuisance, is not lowered.

Kovalenko v. Romanino et al. 2024 ONCAT 151

In this case, the applicant complained that smoke from a neighbour’s porch was entering his unit. The CAT found that smoke only entered when the applicant’s windows or doors were open and held that this did not amount to an unreasonable nuisance.

The Tribunal emphasized:

“Mr. Kovalenko has chosen to live in a building where smoking is permitted… This means that some smoke and odour migrating through open windows and doors is to be expected and will need to be tolerated.”

This ruling reinforces the principle that residents in smoking-permitted buildings must accept a degree of inconvenience, provided the smoke does not rise to the level of substantial and unreasonable interference.

Final Thoughts: What Board and Residents Should Consider

The distinction between smoking-permitted and smoke-free condominiums carries meaningful legal and practical implications. For boards, understanding the enforcement mechanisms available under each regime is essential to ensuring compliance with governing documents and maintaining a harmonious living environment. While a smoking-prohibition rule offers a clearer and more enforceable framework, it also requires careful consideration of grandfathering provisions, medical exemptions, and the need for consistent, gradual enforcement.

For residents—particularly prospective purchasers—awareness of a building’s smoking policy is equally important. Individuals with respiratory sensitivities or health concerns should be advised that living in a smoking-permitted building may involve exposure to smoke migration that does not necessarily rise to the level of a legal nuisance. Conversely, those seeking a smoke-free environment should confirm that a formal prohibition is in place and understand the scope of any exemptions.

Ultimately, boards contemplating a no-smoking rule must weigh the benefits of enforcement clarity against the realities of resident behaviour, legal exceptions, and evolving CAT jurisprudence. A well-drafted rule, supported by a consistent enforcement protocol and clear communication, remains the most effective tool for managing smoking-related complaints in the condominium context.

Yulia Pesin,

DEO Condominium Lawyers

Understanding the CAT’s Jurisdiction Around Harassment

Marc Bhalla

Vice President, Policy, Programs & Dispute Resolution

Condominium Authority of Ontario

Wondering if a harassment issue at your condo can be resolved by the Condominium Authority Tribunal? Start by taking a look at your community’s governing documents. The conduct of concern must fall under the provisions of your declaration, by-laws or rules. This might seem obvious to many of you. What may be less obvious is that it can also be helpful to think about the classic fairytale, The Story of The Three Bears. That’s the one featuring Goldilocks tasting three bowls of porridge – one too hot, one too cold and one just right. Let me explain…

The Tribunal currently has jurisdiction over only certain matters, as set out in the provincial Condo Act and its regulations. Among them are matters about declaration, by-law and rules provisions that govern nuisances, annoyances or disruptions. Many condominiums have such provisions in their governing documents about harassment. If your community does, the Tribunal may be an option, but there is more to consider. This is where Goldilocks comes into play.

Too Hot for the Tribunal to Handle

Case example: Guo v. Toronto Standard Condominium Corporation No. 2842

Even if your condo has anti-harassment provisions in its governing documents, if the matter is serious enough to risk injury or illness, or damage to condominium assets or property, the Tribunal is not the place to go. The Tribunal does not have jurisdiction over matters that fall under Section 117(1) of the Condominium Act. These serious and often urgent matters should be taken directly to court.

As these matters are serious enough to warrant going to court, a judge can order a broader scope of consequences than an adjudicator at the Tribunal. For example, in extreme cases, an owner can be ordered by the court to sell their unit. The Tribunal cannot do that. See the Tribunal’s decision in Tsatskin v. Del Property Management Inc. and Dagg and the Ontario Superior Court of Justice’s in Toronto Standard Condominium Corporation No. 2931 v. Tsatskin to demonstrate the difference.

Too Cold for the Tribunal to Hold

Case example: Ramadhin v. Niagara South Standard Condominium Corporation No. 86

The Tribunal is designed to offer a faster and more affordable way to address condominium disputes. To this end, the flexibility of its online process makes it easier to participate, and the total case filing fees of $200 remove cost barriers to addressing issues for many people. Yet, matters must meet a minimum standard to qualify to go to the Tribunal for negotiation, mediation and, if necessary, adjudication.

If a situation is minor and isolated, it may not be the type of conduct that qualifies to fall within Tribunal jurisdiction. For example, a degree of interruption should be expected in the community environment, and a level of tolerance is part of condo living. The conduct at issue needs to breach a provision in your condo’s declaration, by-laws or rules.

Just Right

Case example: Toronto Standard Condominium Corporation No. 2510 v. Sharma

To fall within the “Goldilocks Zone”, your condo’s governing documents must apply to the situation and the matter not be so serious as to pose a risk of injury, illness, or property damage.

A spectrum of provisions in your condo’s governing documents may speak to harassing conduct and fall under the Tribunal’s jurisdiction. Some communities have this set out explicitly, maybe even with a title highlighting what they are; such as an anti-harassment rule. Elsewhere in the declaration, by-laws or rules, harassment may be less prominently presented, such as within a list guiding behaviour: “no one shall injure, threaten, harass, annoy…”

The governing documents of some condos clearly state what constitutes a breach. Other provisions are more abstract and establish a threshold of reasonable or refer to legislation like the Human Rights Code.

Further guidance can be found in Tribunal decisions. Past cases confirm what falls within jurisdiction and are useful comparisons, including to help set expectations around potential outcomes and timelines. A collection of Tribunal decisions about harassment can be found here.

While the Condominium Authority of Ontario usually recommends starting with a collaborative effort to address conflict and promote harmony, a degree of caution is warranted with harassment concerns. Safety must come first. You might need to involve the board, manager or appropriate authorities.

It is also essential to recognize the impact of trauma and the harm that may be caused by actions like asking a victim of harassment to re-tell their experience or share space with someone they view as a threat. Thankfully, an array of resources are available to assist.

Keys to considering if you can go to the Tribunal to address a harassment concern in your condo are found in your governing documents and by drawing on the Goldilocks test. If your condo’s governing documents do not reference the conduct of concern, the Tribunal is not an option no matter the temperature of the situation. If they do, so long as the situation is not “too hot” or “too cold”, the Tribunal may offer the right path forward.

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